
FAQ
Frequently Asked Questions (FAQ) ?
1. What materials do you use in your clothing?
At Mykaipai, we use 100% organic cotton and other sustainable materials in our clothing. Our garments are free from harmful chemicals, pesticides, and synthetic dyes, ensuring they are safe for your child's delicate skin.
2. How do I know if the clothing will fit my child?
We provide a detailed sizing chart on each product page to help you choose the right size for your child. If you're unsure, we recommend measuring your child and comparing the measurements to our chart.
3. Are your products eco-friendly?
Yes! All our products are made from organic materials and produced using sustainable practices. By choosing Mykaipai, you are supporting environmentally friendly fashion for children.
4. How should I care for my organic clothing?
To maintain the quality of your organic clothing, we recommend washing in cold water with mild detergent and air drying when possible. Avoid using bleach or fabric softeners to preserve the integrity of the organic fibers.
5. Do you offer international shipping?
Yes, we offer international shipping! During checkout, you can select your country to see shipping options and rates.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days for a full refund or exchange, provided the items are unworn and in their original packaging. Please refer to our Returns page for more details.
7. How can I contact customer service?
You can reach our customer service team via email at support@mykaipai.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
8. Do you have a loyalty program?
Yes! We value our customers and offer a loyalty program where you can earn points for every purchase, which can be redeemed for discounts on future orders. Sign up for our newsletter to stay updated on our latest promotions and rewards.
9. How can I stay updated on new arrivals and promotions?
To stay informed about our latest collections, promotions, and exclusive offers, subscribe to our newsletter at the bottom of our website. You can also follow us on social media for real-time updates.
10. Can I customize or personalize my order?
Currently, we do not offer customization or personalization options for our clothing. However, we are always looking to improve our offerings, so stay tuned for future updates!
Couldn't Find Your Answer?
If you have further questions, our customer service team is here to help!
- Email Us: support@mykaipai.com for prompt assistance.
- Contact Form: Visit our Contact Us page, and we’ll respond as soon as possible.
- Social Media: Connect with us for updates and promotions!
Your satisfaction is our priority. Thank you for choosing Mykaipai!